FAQs

What is OurDeal all about?

OurDeal creates a shopping experience for the modern age that is simple, accessible and most of all, affordable. Through the power of group buying, OurDeal offers its Members daily Deals at unbeatable prices with massive discounts of up to 90% off great things to see, experience and enjoy!
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How is OurDeal able to offer such amazing discounts?

Businesses that are eager for you to try out their products and services partner up with OurDeal to make you an offer you can't refuse! In return, OurDeal commits to providing a minimum number of buyers for each Deal. Businesses reap the benefits of a stream of new customers and Members enjoy an incredible Deal of up to 90% off!
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What makes OurDeal different from other group buying websites?

The OurDeal community is made up of Our Members and Our Merchants. Both are equally important to us and we strive to support the interests of Our Community every step of the way. For Our Members we deliver genuinely great Deals with no nasty surprises. Our friendly customer support team is always on hand to answer questions and resolve issues. We always represent Our Merchants in the best possible light and in accordance with their branding. Our dynamic sales team is in constant communication with merchants to provide support and make their OurDeal experience a great one.
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Is it safe to buy on OurDeal?

Completely! Your credit card details are completely safe. Your credit card number is transmitted by SSL directly to a secure, electronic vault. At no time is your credit card information stored on our servers. See the OurDeal Privacy Policy for more information about your personal data.
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I’d like to give you some feedback.

Got a question, query or quomplaint? Just want to tell us about what an awesome time you had at paintball or how you’ve been walking on marshmallow clouds for a week since your massage? Please contact OurDeal at support@Ourdeal.com.au and our friendly, all-knowing Customer Support Team will get back to you as fast as humanly possible.
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My business has an offer which would be perfect for OurDeal.

Howdy pardner! At OurDeal we love to bring our members exciting new products and experiences. In return, OurDeal will commit to a minimum number of customers for your business. Our professional sales team will support you through the entire process to ensure your business is reflected positively and in line with your brand.
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Are there any Terms and Conditions for OurDeal's Discount Codes?

Yes, there are.

1. OurDeal Discount Codes are not valid if the value of the Deal is $10 or less. This is because we are not able to offer refunds or process transactions with a $0 value
2. OurDeal Discount Codes are not valid when specified in the Deal Terms
3. Only one Discount Code may be redeemed per transaction

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Is it free to be a member?

Sure is! It costs nothing to sign up and become a member. The only thing you pay for is the incredible Deal you want to purchase. And that’s at a heavily discounted price of up to 90% off!
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I have registered to be an OurDeal member but I didn't set a password?

It’s likely you’ve only registered for the Daily Alert Emails. That sounds like about as much fun as window shopping or baking chocolate pudding with your jaw wired shut. Unlike having your jaw unwired, becoming an OurDeal member is quick and easy. Sign up now!
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When I signed up I didn’t receive my member activation email.

Often the email gets lost in the abyss of your Junk folder in your email account. If you find it there just click on the activation URL and your membership will be confirmed. Make sure you add Deals@OurDeal.com.au to your email address book so that no further OurDeal emails are sent to your Junk folder. Otherwise, try registering again by visiting the Sign Up page. Double check you are registering with the correct email address.
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What does it mean when a Deal is activated?

It means that it’s time for streamers, balloons and party whistles because the minimum number of buyers has been reached and the Deal is on! Once a Deal is activated you’ll see a green tick and the words ‘This Deal is activated’ on the Deal page. If a Deal is already activated when you buy it, you’ll be emailed a receipt and voucher within 24 hours.
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What if the Deal isn't activated?

A Deal can be purchased even before it is activated. Your credit card will not be charged until the minimum number of buyers is reached. If a Deal reaches its time limit without activating, your credit card will not be charged and the Deal will not go ahead. So if you see a Deal you like, make sure you tell all your friends about it so you don’t miss out!
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Is there a time limit to these great Deals?

Yes! There are so many people eager to take advantage of our incredible Deals that we can only make them available for a very short period of time (normally 24 hours). So grab yourself a Deal as soon as you see it or you might miss out!
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How can I help get the Deal activated?

Easy – tell all your friends about it on Facebook, Twitter and via email. Make sure they know they have to act fast or they’ll miss out! The more people buy the Deal, the more likely the Deal will be on!
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How do I buy a Deal?

Just follow these three simple steps:

1. Sign Up to become a Member of OurDeal and receive fantastic daily Deals straight to your inbox
2. Choose the Deal that tickles your fancy and click “Buy”. A Deal is only activated once the minimum number of buyers is reached so make sure you share the Deal with all your friends on Facebook and Twitter
3. Once the Deal hits its magic number your credit card will be charged and your voucher will be emailed to you within 24 hours. All that’s left to do is print out your voucher and enjoy your deal!

Remember, if the Deal doesn’t have the minimum number of buyers, no one gets the Deal and no one will be charged. So make sure to tell your friends. (See the OurDeal Home page to link through to Facebook and Twitter).
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How will I know when the Deal is activated and when will I get my voucher?

OurDeal will charge your credit card and email you with your receipt and voucher within 24 hours of the Deal being activated. You can also keep an eye on the Deal by viewing the All Deals page on this website.
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When will OurDeal charge me?

Your credit card will only be charged once the Deal is activated. You will be notified by email within 24 hours with your voucher and receipt.
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Can I cancel or return the voucher?

No. Once you have purchased a Deal and it is activated, your credit card will be charged. There are no refunds.
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Are there any additional fees or charges?

No. OurDeal only charges you for the Deal you have purchased at the time of activation. However, depending on your financial institution, there may be a $1 holding charge that might appear on your account. This will be fully refunded if the Deal is not activated or incorporated into the payment if the Deal is activated.
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I have a $1 charge on my credit card. What’s this all about?

If you enter in your credit card details before a Deal has become activated, our payment gateway, Paypal, will charge your credit card $1. This is to check that your credit card is valid. This amount is fully refundable. If you see a charge on your credit card, this means that you bank has yet to process the refunded transaction.
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What if the Deal is activated but I haven’t received my voucher?

Check your Spam folder in your email account just in case it’s there. If not, please email support@OurDeal.com.au with your transaction number and your voucher will be re-sent to you.
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Do I have to use my voucher on the same day I bought it?

No. The conditions of use, expiry date, and location information about the Deal you’ve purchased are clearly outlined on your voucher.
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How do I use my voucher?

Just follow these three, simple steps!

1. Read all the information on your voucher and be aware of any special notes or details.
2. Make a booking if necessary, according to the method outlined in “Deal Terms” on your voucher.
3. Print your voucher and present it to the business when redeeming your Deal.

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Can someone else use the voucher even if my name is on it?

Sure, no problem. You don’t need identification to redeem the Deal. Just print out the voucher and present it to the business. (Make sure you contact the business first to make a booking if necessary).
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I accidentally deleted my email with attached voucher.

You can view your Vouchers online at any time by Signing in to your Account. Sign In > My Account > My Vouchers Your Vouchers are available and ready for you to print through your Account. Alternatively, check your deleted folder in your email account. If it’s not there, email support@OurDeal.com.au and request to have your voucher resent. You’ll need to include your transaction number found on the payment page when you purchased your Deal.
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Can I use half my voucher now and half for my next visit?

Unless otherwise stated in the Deal Terms you will need to use the entire voucher in one session.
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Can I use my voucher with other offers?

Not unless the Deal you purchased states that it can be used in conjunction with other offers.
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I bought more than one voucher of the same Deal.

Your voucher will show the quantity purchased and the merchant will keep a record of how many you have left each time you redeem your Deal.
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Can I buy a Deal for a gift?

Of course! OurDeal vouchers make the perfect gift for friends and family who want to escape the ordinary with great things to see, experience and enjoy! You can either request OurDeal to send the voucher directly to the recipient or you can print off the voucher and give it to them yourself. Just select the option you prefer at the time of purchase.
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I received a gift voucher from OurDeal - what's this all about?

It means that someone out there thinks you deserve to see, experience and enjoy your city with an OurDeal gift voucher. Simply read the voucher instructions attached to your email, enjoy your gift and be sure to thank your friend for the experience! OurDeal creates a shopping experience for the modern age that is simple, accessible and, most of all, affordable. We offer daily Deals at unbeatable prices with massive Deals of up to 90% off great things to see, experience and enjoy delivered directly to your inbox every day. Like the sound of OurDeal? Why not become a Member now? It only takes a minute and it’s FREE to join! Become a member Or simply register for OurDeal’s Daily Alert Emails
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What happens if I can't get in contact with the business?

If at first you don’t succeed – try again. Sometimes our merchants receive a high demand and don’t always have a chance to answer the phone. Leave a voicemail if possible or send an email. Sometimes it may take a couple of days to get a reply, so just sit tight! If you suspect that there may be a serious issue, let us know and we will look into it right away.
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What happens if the business refuses to honour my Voucher?

OurDeal will contact the business for further information. You may have spoken to a staff member who was not yet aware of the OurDeal promotion. In this case we will either have the merchant re-brief all of their staff and they will contact you to proceed with your redemption, or request for you to try again. You may be in breach of certain Deal Terms that have rendered you voucher void (eg. your voucher may have expired or you may have cancelled an appointment without providing the required notice, as stated in the Deal Terms). If the Deal Terms are breached, your voucher is invalid and cannot be redeemed or refunded.
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