The approximate Delivery Timeframe will always be listed in the Deal Terms, so be sure to read this information prior to completing your purchase.
You can also refer back to this information at any time by viewing your Voucher.
If tracking is available a courtesy email will be sent to you upon dispatch of your item. Please allow up to 48 hours for the tracking codes to be available on the courier's tracking system.
Please note: Unfortunately, due to unforeseen circumstances out of our control, parcels may sometimes be delayed through the Australian postal system.
As per the OurDeal Product Delivery Guarantee, we will refund the full Deal price and cancel your order if you have not received your product within four (4) weeks of your order. Refunds will not be made if we have proof of delivery within four (4) weeks of your order, or if the delivery delay was the result of incorrect information or lack of information provided by you.
If your order does not arrive as planned, or if you require any further assistance, be sure to drop us a line at support@Ourdeal.com.au