FAQs

General

What is OurDeal all about? »
OurDeal creates a shopping experience for the modern age that is simple, accessible and most of all, affordable. We give members access to more of life by offering the best quality Deals, huge savings and surprising service.
Our team work hard to find the best local, travel and shopping Deals for you. To us, a good Deal not only represents excellent value, but also a new, exciting experience. We have a heap of new Deals starting and ending every day.
How is OurDeal able to offer such amazing discounts? »
Businesses that are eager for you to try out their products and services partner up with OurDeal to make you an offer you can't refuse! Businesses benefits from a stream of new customers and members enjoy an incredible experience or product at a fraction of the normal price.
What makes OurDeal different from other group buying websites? »
The OurDeal community is made up of Our Members and Our Merchants. Both are equally important to us and we strive to support the interests of Our Community every step of the way. For Our Members we deliver genuinely great Deals with no nasty surprises. Our friendly customer support team is always on hand to answer questions and resolve issues. We always represent Our Merchants in the best possible light and in accordance with their branding. Our dynamic sales team is in constant communication with merchants to provide support and make their OurDeal experience a great one.
Is it safe to buy on OurDeal? »
Completely! Your credit card details are completely safe. Your credit card number is transmitted by SSL directly to a secure, electronic vault. At no time is your credit card information stored on our servers. See the OurDeal Privacy Policy for more information about your personal data. OurDeal also offers payment via PayPal. PayPal keeps your financial information safe when you buy online or on your mobile.
Where can I find the 'fine print' of the Deals? »
Each Deal we advertise will state the price, have a description of the Deal on offer, list the Terms and Conditions of the Deal (under the heading of THINGS YOU NEED TO KNOW) and state whether the voucher for the Deal needs to be redeemed from the supplier (for example, by redeeming your voucher at participating stores) or if the supplier will arrange for delivery to you. If the goods are being delivered, the Deal should state whether delivery can be made to a PO Box or whether a physical delivery address is required.
I’d like to give you some feedback. »
Got a question, query or complaint? Or simply want to tell us about the awesome experience you had or product you received? Please contact OurDeal at support@ourdeal.com.au and our friendly Customer Support team will get back to you as fast as humanly possible (generally within one business day).
My business has an offer which would be perfect for OurDeal. »
At OurDeal we love to bring our members exciting new products and experiences. Our professional sales team will support you through the entire process to ensure your business is reflected positively and in line with your brand. If you'd like to know more simply email business@ourdeal.com.au or visit our Partner page.
Are there any Terms and Conditions for OurDeal's Discount Codes? »
Yes, there are.
  1. OurDeal Discount Codes are only available on Deals priced $49 and above in a single purchase
  2. OurDeal Discount Codes are not valid when specified in the Deal Terms
  3. Only one Discount Code may be redeemed per transaction
  4. Cannot be exchanged for cash
  5. Discount codes are not valid for purchases made on the OurDeal iPhone App version 1.0.3 and below. Make sure you update your App to the latest version.

Membership

Is it free to be a member? »
Sure is! It costs nothing to sign up and become a member. The only thing you pay for is the incredible Deal you want to purchase.
I have registered to be an OurDeal member but I didn't set a password? »
It’s likely you’ve only registered for the Daily Alert Emails. To ensure you don’t miss out on all the fantastic Deals we have on offer, sign up now!
When I signed up I didn’t receive my member activation email. »
Often the email gets lost in the abyss of your junk folder in your email account. If you find it there, just click on the activation URL and your membership will be confirmed. Make sure you add Deals@ourdeal.com.au to your email address book so that no further OurDeal emails are sent to your junk folder. Otherwise, try registering again by visiting the sign up page. Double check you are registering with the correct email address. Please email us if your personal information changes so that we always have a valid email address.

My Account

Why can’t I verify my Details when I try to sign in? »
You may not be an OurDeal member yet. Click here to sign up today to get great deals in your area! If you have already created an account, you may have done so using an alternative email address. Be sure to try any additional email addresses you have as this may hold the key.
Still no luck? You may need to reset your password. To do this, simply:
  1. Click on “Sign In” at the top right hand corner of the page.
  2. You will notice a “Password help?” link – click on this and follow the prompts. You'll then receive an email with your password direct to your inbox.
  3. If all this fails, shoot us an email to support@ourdeal.com.au and we’ll be happy to help.
How do I view my purchase history? »
Your vouchers are available to view and download via your OurDeal account. Follow these easy steps to view your complete purchase history at any time.
  1. Click on “Sign In” at the top right hand corner of the page.
  2. Once signed in, your name will appear in the top right of the webpage – click on your name
  3. Select “My Vouchers”
I forgot my password or I want to change it. »
If you are unable to sign in due to forgetting your password, please visit OurDeal.com.au and click on “Sign In” at the top right hand corner of the page. You will notice a “Password help?” link – click on this and follow the prompts. You'll then receive an email with your password direct to your inbox.

To change your password and manage your account login Details:
  1. Click on “Sign In” at the top right hand corner of the page.
  2. Once signed in, your name will appear in the top right of the webpage – click on your name
  3. Select “My Account”
  4. Select the “My Profile” tab.


Your Account login details are required to sign in to OurDeal to take advantage of all the incredible Deals on offer. Updating this information will change the email address and password used to log in to your account.
How do I change the email address on my account? »
You can change your registered Email Address by logging into you OurDeal Account.
  1. Click on “Sign In” at the top right hand corner of the page.
  2. Once signed in, your name will appear in the top right of the webpage – click on your name
  3. Once signed in, your name will appear in the top right of the webpage - click on your name
  4. Select “My Account”
  5. Select “Email” tab.

Update your email address here by amending your Account Details.

Changing your email or password requires you to validate that you are the owner of the original email address. You will be sent an email with a link to complete this validation.
Why does it say my email is already in use? »
The easiest way to avoid that annoying "Email already in use" message is to make signing in to your OurDeal account your first port of call when you visit the website. The error message appears when you attempt to create an Account at the Purchase Information page using an email that is already registered, instead of signing in.

Simply follow these instructions:
  1. Go to www.ourdeal.com.au
  2. Sign in to your account (You'll find the link up the top right of the page)
  3. Select ‘Buy’ on the Deal you wish to purchase
  4. Complete your details

Deals

I’ve read the highlights and Deal Terms, but I still have a few questions? »
If you have specific questions regarding an advertised Deal, it’s generally best to approach the Merchant/Supplier as they will have the knowledge and expertise to assist you. Please refer to the Deal Page for the relevant contact details.

If the contact details are not listed please email the Customer Support team at support@ourdeal.com.au. The will be able to point you in the right direction.
Does OurDeal offer refunds for change of mind? »
No. It is essential that you always read the Deal Terms and inclusions prior to purchasing, as it is part of our Refund Policy that we do not refund for change of mind. The OurDeal Refund Policy can be found at: www.ourdeal.com.au/refund.
What happens if a business closes before I get to redeem my OurDeal voucher? »
In the unfortunate event that a business does cease trading, OurDeal is here to ensure that any impact to you is minimal. If you become aware of a business closing prior to OurDeal notifying you, please let our customer support team know via support@ourdeal.com.au. We will refund the price which you have paid for a voucher if:

  1. We become aware that the Supplier has become bankrupt, stopped trading, entered into administration, been appointed a receiver or is being wound up.
  2. You can read more about our Refund Policy here: www.ourdeal.com.au/refund.

Payment

How do I buy a Deal? »
Just follow these three simple steps:
  1. Sign up to become a Member of OurDeal and receive fantastic daily Deals straight to your inbox
  2. Choose the Deal that tickles your fancy and click "Buy".
  3. Your credit card will be charged and your voucher will be emailed to you within 24 hours. All that's left to do is print out your voucher and enjoy your deal!
When will OurDeal charge me? »
You will be charged when you purchase the Deal. You will be notified by email within 24 hours with your voucher and receipt.
Can I change my order details after purchasing? »
No. In order to ensure speedy dispatch of your goods, it is usually the case that no amendments can be made to the order or delivery details once your purchase is finalised.
What payment methods do you accept? »
OurDeal accepts MasterCard, Visa and PayPal.
How do I change my payment method? »
After clicking on “Buy” you will be taken to the payment page where you can either select to pay with PayPal OR with credit card.

If you have already purchased a Deal, your payment method may automatically default to the method you used previously. To change your default payment method, click on the “Change Payment Method” link and follow the prompts to select another method of payment.

Your purchase preferences will be saved when you complete the transaction.
Are my credit card and personal details safe on OurDeal? »
Completely! Your credit card details are completely safe. Your credit card number is transmitted by SSL directly to a secure, electronic vault. At no time is your credit card information stored on our servers. See the OurDeal Privacy Policy for more information about your personal data. OurDeal also offers payment via PayPal. PayPal keeps your financial information safe when you buy online or on your mobile.

Voucher

What if I haven’t received my voucher? »
Check your Spam folder in your email account just in case it’s there. If not, please email support@Ourdeal.com.au with your transaction number and your voucher will be re-sent to you.
Do I have to use my voucher on the same day I bought it? »
No. The conditions of use, expiry date, and location information about the Deal you’ve purchased are clearly outlined on your voucher.
How do I use my voucher? »
Just follow these three, simple steps!
  1. all the information on your voucher and be aware of any special notes or details.
  2. Make a booking if necessary, according to the method outlined in “Deal Terms” on your voucher.
  3. Print your voucher and present it to the business when redeeming your Deal.
What information will I find on my voucher? »
Each voucher will include your name, a unique voucher identification number and the terms of the Deal you purchased. It will also state whether your Deal needs to be redeemed at a particular location or if it is a delivery. Please be aware that the voucher can not be sold, redeemed for cash or applied as payment to any account.
Can someone else use the voucher even if my name is on it? »
Sure, no problem. You don’t need identification to redeem the Deal. Just print out the voucher and present it to the business. (Make sure you contact the business first to make a booking if necessary).
I accidentally deleted my email with attached voucher. »
You can view your Vouchers online at any time by Signing in to your Account. Your Vouchers are available and ready for you to print through your account. Alternatively, check your deleted folder in your email account. If it’s not there, email support@Ourdeal.com.au and request to have your voucher resent. You’ll need to include your transaction number found on the payment page when you purchased your Deal.
Can I use half my voucher now and half for my next visit? »
Unless otherwise stated in the Deal Terms you will need to use the entire voucher in one session.
Can I use my voucher with other offers? »
Not unless the Deal you purchased states that it can be used in conjunction with other offers.
I bought more than one voucher of the same Deal. »
Your voucher will show the quantity purchased and the merchant will keep a record of how many you have left each time you redeem your Deal.
Can I buy a Deal for a gift? »
Of course! OurDeal vouchers make the perfect gift for friends and family. You can either request OurDeal to send the voucher directly to the recipient or you can print off the voucher and give it to them yourself. Just select the option you prefer at the time of purchase.
I have purchased a Voucher using an incorrect email address »
If you enter an incorrect email address when registering and making a purchase your Voucher will not be emailed to you.

However, you can actually still Log In using this alternate email Address in order to view and print your Vouchers.

  • - Simply Sign In (use the incorrect email address you have accidentally registered)
  • - Once signed in, your name will appear in the top right of the webpage – click on your name
  • - Select “My Vouchers”

View and print your vouchers at any time.
I bought multiple Vouchers but only received one? »
When you purchase multiple Vouchers in the one transaction, all Vouchers are issued in the one PDF file. Simply scroll down and you will see your second Voucher.
I brought an OurDeal voucher – how do I redeem it? »
Instructions on how to redeem your voucher will be included on your voucher. If you require a copy of your voucher, this will have been emailed to you at the time of purchase and can also be downloaded once signed into your account – Once signed in, your name will appear in the top right of the webpage – click on your name, then “My Vouchers”. If you have any trouble with this process or locating a voucher please contact our customer service team at support@Ourdeal.com.au.

Voucher Redemption

What happens if I can't get in contact with the business? »
If at first you don’t succeed – try again. Sometimes our merchants receive a high demand and don’t always have a chance to answer the phone. Leave a voicemail if possible or send an email. Sometimes it may take a couple of days to get a reply, so just sit tight! If you suspect that there may be a serious issue, let us know and we will look into it right away.
What happens if the business refuses to honour my Voucher? »
OurDeal will contact the business for further information. You may have spoken to a staff member who was not yet aware of the OurDeal promotion. In this case we will either have the merchant re-brief all of their staff and they will contact you to proceed with your redemption, or request for you to try again. You may be in breach of certain Deal Terms that have rendered you voucher void (eg. your voucher may have expired or you may have cancelled an appointment without providing the required notice, as stated in the Deal Terms). If the Deal Terms are breached, your voucher is invalid and cannot be redeemed or refunded.

Our Website, our Services and all Deals that we advertise are directed solely to persons who are resident in Australia. If you are not an Australian resident or you access our Website from outside of Australia, then we make no representation at all that you can purchase any goods/services advertised in any Deal and you use this Website entirely at your own risk.

Discount Codes/Credit

Why won’t my Discount Code work? »
For eligible deals you will see all Discount Codes linked to your account listed to the top right of the screen after you click the green 'Buy' button on the deal page.

If you are unable to view your discount codes when checking out, this may be because the deal you are interested in purchasing does not allow them. This will be noted in the Deal Terms on the advertisement.

Terms of Discount Codes:
  • - OurDeal Discount Codes are only available for eligible Deals.
  • - Only one Discount Code may be redeemed per transaction
  • - Discount codes are not valid for purchases made on the OurDeal iPhone App version 1.0.3 and below. Make sure you update your App to the latest version.
Your Discount Codes are unique to your Account and will not work unless you are signed in.

Once you have signed in, simply follow these instructions to apply your Discount:
  1. Click "Buy" on the eligible Deal of your choice
  2. Click "Apply Discount” or “Apply Credit” underneath your Order Summary on the payment page.
  3. Watch as your purchase total decreases before your eyes!
How do I earn Credit for ‘Sharing’ a Deal? How does it work? »
Share any Deal on OurDeal with friends, and if they purchase it through the ‘shared link’, you’ll get $10 OurDeal Credit Discount Code.

To share a Deal, simply click on the “Share this deal and receive $10 credit*” link on any Deal page – under the BUY ONLINE button.

In order for your Discount Code to be generated correctly, the person you ‘share’ the Deal with must click on the link (through Facebook, Twitter, Pinterest, Google+ or email) and make a purchase within the page opened by this link.

If the link is broken at any point by closing the browser, opening the Deal in a new window or tab then the vouchers will not generate correctly.

Terms of Discount Codes:

  • - OurDeal Discount Codes are only available for eligible Deals.
  • - $10 credit is only available on Deals priced $49 and above in a single purchase.
  • - Only one Discount Code may be redeemed per transaction.
  • - Discount codes are not valid for purchases made on the OurDeal iPhone App version 1.0.3 and below. Make sure you update your App to the latest version.
Your Discount Codes are unique to your Account and will not work unless you are signed in.

Once you have signed in, simply follow these instructions to apply your Discount:

  1. Click "Buy" on the eligible Deal of your choice.
  2. Click "Apply Discount” or “Apply Credit” underneath your Order Summary on the payment page.
  3. Watch as your purchase total decreases before your eyes!

Daily Alert Subscriptions

How do I change my Daily Alert subscription city? »
You can manage your Daily Alert preferences by logging into you OurDeal Account.
  • - Sign in to your account (You'll find the link up the top right of the page)
  • - Once signed in, your name will appear in the top right of the webpage - click on your name
  • - Select “My Account”
  • - Select “Email” tab.
You can then update your OurDeal City.
What if I am subscribed to Daily Alerts but I am not receiving them? »
Check your spam folder in your email account just in case it’s there. Please ensure you add OurDeal to your safe list to prevent this from occurring.

OurDeal Escape Travel Deals

What is the Travel Guarantee? »
Booking your next holiday should be stress free and to help with this we offer the OurDeal Travel Guarantee.

If you try to book within two weeks of purchasing the Deal and find that your preferred dates are unavailable, we’ll refund the full Deal price paid and cancel your voucher.

Refunds under the Travel Guarantee are subject to the following terms:

  • - your preferred dates must fall within the validity period stated in the Deal;
  • - you must be able to provide us with reasonable evidence that you tried to book within the two week period (for example: email/screen shot of booking site);
  • - you must contact us and supply evidence within two weeks of purchasing the Deal.


To claim the Travel Guarantee, simply email support@Ourdeal.com.au with your supporting evidence.
Can I upgrade my room? »
Travel deals may allow for upgrades at an additional cost. This information will be outlined on the Deal page. If no upgrade details are listed, you can always contact the merchant directly to discuss your upgrade options. Please refer to the Deal page for the relevant contact details.

If the contact details are not listed please email the Customer Support team at support@Ourdeal.com.au. The will be able to point you in the right direction.
Are airfares included with all Travel Deals? »
No. If a Travel Escape Deal includes airfares it will be noted on the Deal page.
How do I make special requests related to my OurDeal Escape Travel Deal? »
If you have any special requests regarding your OurDeal Travel Escape, you will need to contact the merchant directly to discuss this. Please refer to the Deal Page for the relevant contact details.
I need to cancel my Travel Deal Escape – what now? »
Always be sure to check the Deal terms and Deal page prior to finalising your purchase, as vouchers are generally not refundable due to changes in personal circumstances or for change of mind. If the specific Deal terms do allow for cancellations, contact the merchant immediately to cancel your reservation, and bear in mind you may be charged a cancellation fee.

Product Deals

What do I do if I entered the wrong Delivery Details? »
In order to ensure speedy dispatch of your goods, it is usually the case that no amendments can be made to the order or delivery details once your purchase is finalised. However if and when we can help we are always happy to!

Shoot an email to our Customer Support team at support@Ourdeal.com.au. If your product has not been dispatched, they may be able update your details and the product will be shipped to your amended delivery address. If the product has already been dispatched, you will be required to pay a redelivery fee, as stated in the Deal Terms.
Is there a shipping fee? »
Some Deals will incur an additional shipping fee. Shipping costs may be variable depending on where you live. If a Deal includes an additional shipping fee it will be indicated in the Deal terms as well as above the Deal price on the Deal page. For example, you will see: “From $XX + shipping.”

If shipping costs apply and are payable to OurDeal, you will also see the additional shipping costs clearly marked in your order summary on the purchase information page.

For some Deals additional shipping costs may be payable to the supplier direct (at time of redemption). In this instance, additional shipping fee information will be clearly indicated in the Deal terms as well as above the Deal price on the Deal page. For example, you will see: “From $XX + shipping.”

If you have any questions regarding shipping fees, please contact us at support@Ourdeal.com.au.
Is my product covered by a warranty? »
As not all products come with a manufacturer’s warranty, please ensure you read all the information provided on the Deal Page as any warranty details will likely be mentioned here. If you have any further questions concerning warranties or consumer guarantees, it is best to contact the supplier directly. Please refer to the Deal Page for the relevant contact details.

If the contact details are not listed please email the Customer Support team at support@Ourdeal.com.au. The will be able to point you in the right direction.
I bought a product through OurDeal – how do I get my stuff? »
Most product Deals will be delivered to the address you provide during payment.

For timely delivery, please ensure that your mailing address and contact details are entered correctly before completing your order.

Some Deals may require redemption via the Suppliers website. If this is the case, it will be noted in the terms of the Deal. To redeem, simply follow the instructions on your OurDeal voucher.

If you run into any trouble with the Redemption process, check the supplier’s website for their Contact Us page. It is likely they will be able to walk you through it. If you require any further assistance, drop us a line at support@Ourdeal.com.au.
What is the Product Delivery Guarantee? »
We know that the postal system does not always work as expected, and we also know how disappointing it can be not to receive your order. With this in mind, we offer a Product Delivery Guarantee.

OurDeal will refund the full Deal price and cancel your voucher if you have not received your product within four weeks of your order. Refunds will not be made if we have proof of delivery within four weeks of your order, or if the delivery delay was the result of incorrect information or lack of information provided by you.

If your delivery is missing in action let our customer service team know via support@Ourdeal.com.au.
Can I track my product Delivery? »
The approximate Delivery timeframe will always be listed in the Deal terms, so be sure to read this information prior to completing your purchase.

You can also refer back to this information at any time by viewing your voucher.

If tracking is available a courtesy email will be sent to you upon dispatch of your item. Please allow up to 48 hours for the tracking codes to be available on the courier's tracking system.

Please note: Unfortunately, due to unforeseen circumstances out of our control, parcels may sometimes be delayed through the Australian postal system.

As per the OurDeal Product Delivery Guarantee, we will refund the full Deal price and cancel your order if you have not received your product within four (4) weeks of your order. Refunds will not be made if we have proof of delivery within four (4) weeks of your order, or if the delivery delay was the result of incorrect information or lack of information provided by you.

If your order does not arrive as planned, or if you require any further assistance, be sure to drop us a line at support@Ourdeal.com.au.
I have ordered a product, but is has not arrived yet – where is it? »
The approximate Delivery timeframe will always be listed in the Deal terms, so be sure to read this information prior to completing your purchase.

You can also refer back to this information at any time by viewing your voucher.

If tracking is available a courtesy email will be sent to you upon dispatch of your item. Please allow up to 48 hours for the tracking codes to be available on the courier's tracking system.

Please note: Unfortunately, due to unforeseen circumstances out of our control, parcels may sometimes be delayed through the Australian postal system.

As per the OurDeal Product Delivery Guarantee, we will refund the full Deal price and cancel your order if you have not received your product within four (4) weeks of your order. Refunds will not be made if we have proof of delivery within four (4) weeks of your order, or if the delivery delay was the result of incorrect information or lack of information provided by you.

If your order does not arrive as planned, or if you require any further assistance, be sure to drop us a line at support@Ourdeal.com.au.
I purchased more than one product, but have only received one – where is the rest of my order? »
In some cases multiple orders may be shipped separately, in order to keep freight costs down allowing us to bring you great value Deals at low prices. Should this occur please allow a couple of days for the additional orders to arrive.
What happens if I am not home when my delivery arrives? »
Please ensure prior to purchasing that you take note of the advertised delivery timeframe and any delivery related Deal Terms.

In most cases if there is no one present at the delivery address to accept the product when it is delivered, a card will be left to pick up the parcel from the nearest Post Office or depot (depending on the method used for delivery).

Keep in mind most items will incur a redelivery fee – you will find this noted in the Deal Terms. Should you find an order has been returned to the supplier please contact Customer Support via support@Ourdeal.com.au to organise redelivery.