FAQs


General

What is OurDeal all about?
How is OurDeal able to offer such amazing discounts?
What makes OurDeal different from other group buying websites?
Is it safe to buy on OurDeal?
Where can I find the 'fine print' of the Deals?
I'd like to give you some feedback.
My business has an offer which would be perfect for OurDeal.
Are there any Terms and Conditions for OurDeal's Discount Codes?

Deals

Is there a time limit to these great Deals?
I’ve read the highlights and Deal Terms, but I still have a few questions?
Does OurDeal offer refunds for change of mind?
What happens if a business closes before I get to redeem my OurDeal voucher?

Payment

How do I buy a Deal?
When will OurDeal charge me?
Can I cancel or return the voucher?
Can I change my order details after purchasing?
What payment methods do you accept?
How do I update or change my credit card information?
Are my credit card and personal details safe on OurDeal?

Membership

Is it free to be a member?
I have registered to be an OurDeal member but I didn't set a password?
When I signed up I didn’t receive my member activation email.

My Account

Why can’t I verify my Details when I try to sign in?
How do I view my purchase history?
I forgot my password or I want to change it
How do I change the email address on my account?
Why does it say my email is already in use?
 

Voucher

What if I haven’t received my voucher?
Do I have to use my voucher on the same day I bought it?
How do I use my voucher?
What information will I find on my voucher?
Can someone else use the voucher even if my name is on it?
I accidentally deleted my email with attached voucher.
Can I use half my voucher now and half for my next visit?
Can I use my voucher with other offers?
I bought more than one voucher of the same Deal.
Can I buy a Deal for a gift?
I received a gift voucher from OurDeal - what's this all about?
My Voucher was not emailed to me?
I have purchased a Voucher using an incorrect email address
I bought multiple Vouchers but only received one?
Can I buy OurDeal vouchers as gifts for friends or family?
I brought an OurDeal voucher – how do I redeem it?

Voucher Redemption

What happens if I can't get in contact with the business?
What happens if the business refuses to honour my Voucher?

Special Promotions

How do I use my discount code?

Discount Vouchers / Referral Credits

Why won’t my Discount Code work?
Where’s my Referral Credit?
How do I use my Referral Credit to make a purchase?
How do I refer friends, and score a $10 OurDeal Credit?

Daily Alert Subscriptions

How do I change my Daily Alert subscription city?
What if I am subscribed to Daily Alerts but I am not receiving them?

OurDeal Escape Travel Deals

What is the Travel Guarantee?
Can I upgrade my room?
Are airfares included with all Travel Deals?
How do I make special requests related to my OurDeal Escape Travel Deal?
I need to cancel my Travel Deal Escape – what now?

Product Deals

What do I do if I entered the wrong Delivery Details?
Is there a shipping fee?
Is my product covered by a warranty?
I bought a product through OurDeal – how do I get my stuff?
What is the Product Delivery Guarantee?
What are my Delivery options? Can I track my Delivery?
I have ordered a product, but is has not arrived yet – where is it?
I bought more than one product, but have only received one – Where is the rest of my order?
What happens if I am not home when my delivery arrives?

What is OurDeal all about?
OurDeal creates a shopping experience for the modern age that is simple, accessible and most of all, affordable. OurDeal offers its Members daily Deals at unbeatable prices with massive discounts of up to 90% off great things to see, experience and enjoy!
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How is OurDeal able to offer such amazing discounts?
Businesses that are eager for you to try out their products and services partner up with OurDeal to make you an offer you can't refuse! Businesses reap the benefits of a stream of new customers and Members enjoy an incredible Deal of up to 90% off!
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What makes OurDeal different from other group buying websites?
The OurDeal community is made up of Our Members and Our Merchants. Both are equally important to us and we strive to support the interests of Our Community every step of the way. For Our Members we deliver genuinely great Deals with no nasty surprises. Our friendly customer support team is always on hand to answer questions and resolve issues. We always represent Our Merchants in the best possible light and in accordance with their branding. Our dynamic sales team is in constant communication with merchants to provide support and make their OurDeal experience a great one.
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Is it safe to buy on OurDeal?
Completely! Your credit card details are completely safe. Your credit card number is transmitted by SSL directly to a secure, electronic vault. At no time is your credit card information stored on our servers. See the OurDeal Privacy Policy for more information about your personal data. OurDeal also offers payment via PayPal. PayPal keeps your financial information safe when you buy online or on your mobile.
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Where can I find the 'fine print' of the Deals?
Each Deal that we advertise will state the price, have a description of the Deal on offer, state whether the voucher for the Deal needs to be redeemed from the Supplier (for example, by redeeming your voucher at participating stores) or if the Supplier will arrange for delivery to you. If the goods are being delivered, the Deal should state whether delivery can be made to a PO Box or whether a physical delivery address is required.
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I’d like to give you some feedback.
Got a question, query or quomplaint? Just want to tell us about what an awesome time you had at paintball or how you’ve been walking on marshmallow clouds for a week since your massage? Please contact OurDeal at support@Ourdeal.com.au and our friendly, all-knowing Customer Support Team will get back to you as fast as humanly possible.
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My business has an offer which would be perfect for OurDeal.
Howdy pardner! At OurDeal we love to bring our members exciting new products and experiences. Our professional sales team will support you through the entire process to ensure your business is reflected positively and in line with your brand.
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Are there any Terms and Conditions for OurDeal's Discount Codes?
Yes, there are.
  1. OurDeal Discount Codes are only available on Deals priced $49 and above in a single purchase
  2. OurDeal Discount Codes are not valid when specified in the Deal Terms
  3. Only one Discount Code may be redeemed per transaction
  4. Cannot be exchanged for cash
  5. Discount codes are not valid for purchases made on the OurDeal iPhone App version 1.0.3 and below. Make sure you update your App to the latest version.

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Is it free to be a member?
Sure is! It costs nothing to sign up and become a member. The only thing you pay for is the incredible Deal you want to purchase. And that’s at a heavily discounted price of up to 90% off!
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I have registered to be an OurDeal member but I didn't set a password?
It’s likely you’ve only registered for the Daily Alert Emails. That sounds like about as much fun as window shopping or baking chocolate pudding with your jaw wired shut. Unlike having your jaw unwired, becoming an OurDeal member is quick and easy. Sign up now!
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When I signed up I didn’t receive my member activation email.
Often the email gets lost in the abyss of your Junk folder in your email account. If you find it there just click on the activation URL and your membership will be confirmed. Make sure you add Deals@OurDeal.com.au to your email address book so that no further OurDeal emails are sent to your Junk folder. Otherwise, try registering again by visiting the Sign Up page. Double check you are registering with the correct email address. Please email us if your personal information changes so that we always have a valid email address.
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Why can’t I verify my Details when I try to sign in?
Not a member? Click here to sign up today to get great deals in your area!

If you have already taken the plunge and created an Account, you may have done so using an alternative email address. Be sure to try any additional email addresses you have as this may hold the key.

Still no luck? You may need to reset your Password.

Please visit OurDeal.com.au and click on “Sign In” at the top right hand corner of the page. You will notice a “Forgot Password?” link – click on this and follow the prompts. You'll then receive an email with your password direct to your inbox.

If all this fails shoot us an email to support@ourdeal.com.au and we’ll be happy to set you on the path to awesome Deals!
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How do I view my purchase history?
Your Vouchers are available to view and download via your OurDeal Account.

- Simply Sign In
- Click on “My Account” (located at the top right of the webpage)
- Select “My Vouchers”

Follow these easy steps to view your complete purchase history at any time.
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I forgot my password or I want to change it.
If you are unable to sign in due to forgetting your Password, please visit OurDeal.com.au and click on “Sign In” at the top right hand corner of the page. You will notice a “Forgot Password?” link – click on this and follow the prompts. You'll then receive an email with your password direct to your inbox.

To change your password and manage your Account Login Details:

- Simply Sign In
- Click on “My Account” (located at the top right of the webpage)
- Select the “My Profile” tab.

Your Account Login Details are required to sign in to OurDeal to take advantage of all the incredible Deals on offer. Updating this information will change the email address and password used to log in to your account.
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How do I change the email address on my account?
You can change your registered Email Address by logging into you OurDeal Account.

- Simply Sign In
- Click on “My Account” (located at the top right of the webpage)
- Select the “My Emails” tab.

Update your Email Address here by amending your Account Login Details.

Changing your email or password requires you to validate that you are the owner of the original email address. You will be sent an email with a link to complete this validation.
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Why does it say my email is already in use?
The easiest way to avoid that annoying "Email already in use" message is to make signing in to your OurDeal account your first port of call when you visit the website. The error message appears when you attempt to create an Account at the Purchase Information page using an email that is already registered, instead of signing in.

Simply follow these instructions and you should be in business:

1. Simply go to www.ourdeal.com.au
2. Sign in to your account (You'll find the link up the top right of the page)
3. Select ‘Buy’
4. Complete your details
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Is there a time limit to these great Deals?
Yes! There are so many people eager to take advantage of our incredible Deals that we can only make them available for a very short period of time. We will inform you on our Website how long each Deal runs for and the number of Members who place orders for a particular Deal. So grab yourself a Deal as soon as you see it or you might miss out!
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I’ve read the highlights and Deal Terms, but I still have a few questions?
If you have specific questions regarding a Deal advertised, it’s generally best to approach the Merchant as they will have the knowledge and expertise to assist you. Please refer to the Deal Page for the relevant contact details.

If the contact details are not listed please email the Customer Support team at support@ourdeal.com.au. The will be able to point you in the right direction.
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Does OurDeal offer refunds for change of mind
It is essential that you always read the Deal Terms and Highlights prior to purchasing, as it is part of our Refund Policy that we do not refund for change of mind. The OurDeal Refund Policy can be found at: www.OurDeal.com.au/refund.
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What happens if a business closes before I get to redeem my OurDeal voucher
In the unfortunate event that a business does cease trading, OurDeal is here to ensure that any impact to you is minimal. If you become aware of a business closing prior to OurDeal notifying you, please let our customer support team know via support@ourdeal.com.au. We will refund the price which you have paid for a voucher if:

We become aware that the Supplier has become bankrupt, stopped trading, entered into administration, been appointed a receiver or is being wound up.

You can read more about our Refund Policy here: http://www.ourdeal.com.au/refund.
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How do I buy a Deal?
Just follow these three simple steps:
  1. Sign Up to become a Member of OurDeal and receive fantastic daily Deals straight to your inbox
  2. Choose the Deal that tickles your fancy and click "Buy".
  3. Your credit card will be charged and your voucher will be emailed to you within 24 hours. All that's left to do is print out your voucher and enjoy your deal!
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When will OurDeal charge me?
You will be charged when you purchase the Deal. You will be notified by email within 24 hours with your voucher and receipt.
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Can I cancel or return the voucher?
No. Once you have purchased a Deal, your credit card will be charged. There are no refunds.
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Can I change my order details after purchasing?
No. In order to ensure speedy dispatch of your goods, it is usually the case that no amendments can be made to the order or delivery details once your purchase is finalised.
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What payment methods do you accept?
OurDeal accepts MasterCard, Visa and PayPal.
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How do I update or change my credit card information?
After clicking on “Buy”, complete and review your Purchase Information then proceed by selecting “Check out with Credit Card”. You will notice 2 blue links below “Complete My Order”:

- Checkout with a different credit card on this purchase
- I prefer to manually enter my credit card details each time I purchase

Select the relevant link and enter your updated Credit Card details. Your purchase preferences will be saved when you complete the transaction.
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Are my credit card and personal details safe on OurDeal?
Completely! Your credit card details are completely safe. Your credit card number is transmitted by SSL directly to a secure, electronic vault. At no time is your credit card information stored on our servers. See the OurDeal Privacy Policy for more information about your personal data. OurDeal also offers payment via PayPal. PayPal keeps your financial information safe when you buy online or on your mobile.
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What if I haven’t received my voucher?
Check your Spam folder in your email account just in case it’s there. If not, please email support@OurDeal.com.au with your transaction number and your voucher will be re-sent to you.
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Do I have to use my voucher on the same day I bought it?
No. The conditions of use, expiry date, and location information about the Deal you’ve purchased are clearly outlined on your voucher.
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How do I use my voucher?
Just follow these three, simple steps!
  1. Read all the information on your voucher and be aware of any special notes or details.
  2. Make a booking if necessary, according to the method outlined in “Deal Terms” on your voucher.
  3. Print your voucher and present it to the business when redeeming your Deal.

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What information will I find on my voucher?
Each voucher will include your name, a unique voucher identification number and the terms of the Deal you purchased. It will also state whether your Deal needs to be redeemed at a particular location or if it is a delivery. Please be aware that the voucher can not be sold, redeemed for cash or applied as payment to any account.
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Can someone else use the voucher even if my name is on it?
Sure, no problem. You don’t need identification to redeem the Deal. Just print out the voucher and present it to the business. (Make sure you contact the business first to make a booking if necessary).
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I accidentally deleted my email with attached voucher.
You can view your Vouchers online at any time by Signing in to your Account. Sign In > My Account > My Vouchers Your Vouchers are available and ready for you to print through your Account. Alternatively, check your deleted folder in your email account. If it’s not there, email support@OurDeal.com.au and request to have your voucher resent. You’ll need to include your transaction number found on the payment page when you purchased your Deal.
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Can I use half my voucher now and half for my next visit?
Unless otherwise stated in the Deal Terms you will need to use the entire voucher in one session.
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Can I use my voucher with other offers?
Not unless the Deal you purchased states that it can be used in conjunction with other offers.
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I bought more than one voucher of the same Deal.
Your voucher will show the quantity purchased and the merchant will keep a record of how many you have left each time you redeem your Deal.
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Can I buy a Deal for a gift?
Of course! OurDeal vouchers make the perfect gift for friends and family who want to escape the ordinary with great things to see, experience and enjoy! You can either request OurDeal to send the voucher directly to the recipient or you can print off the voucher and give it to them yourself. Just select the option you prefer at the time of purchase.
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I received a gift voucher from OurDeal - what's this all about?
It means that someone out there thinks you deserve to see, experience and enjoy your city with an OurDeal gift voucher.

If you are new to OurDeal you will need to create an account first – click here to register your details.

If you have an existing Account, it’s easy to redeem your Gift Voucher. Simply visit:

www.ourdeal.com.au/giftcards/redeem and enter the gift card code in the field provided.

When the time inevitably comes for you to purchase one of our incredible daily Deals, simply tick the box that says you want to use your Gift Card credit.
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My Voucher was not emailed to me?
Your Voucher is probably closer than you think… In fact it is most likely tucked away in your Junk Mail folder!

More often than not, missing Vouchers have simply been hijacked by an overzealous Spam filter.

Please ensure you add OurDeal to your safe list to prevent this from occurring.

If your Voucher does not appear in a timely manner after your purchase has been completed, please keep in mind you can always view your Vouchers by Signing in to your Account.

- Simply Sign In
- Click on “My Account”
- Select “My Vouchers”
View and print your Vouchers at any time by following these instructions.
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I have purchased a Voucher using an incorrect email address
If you enter an incorrect email address when registering and making a purchase your Voucher will not be emailed to you.

However, you can actually still Log In using this alternate email Address in order to view and print your Vouchers.

- Simply Sign In (use the incorrect email address you have accidentally registered)
- Click on “My Account” (located at the top right of the webpage)
- Select “My Vouchers”

View and print your Vouchers at any time by following these instructions.
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I bought multiple Vouchers but only received one?
When you purchase multiple Vouchers in the one transaction, all Vouchers are issued in the one PDF file. Simply scroll down and you will see your second Voucher.
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Can I buy OurDeal vouchers as gifts for friends or family?
Of course! OurDeal vouchers make the perfect gift for friends and family who want to escape the ordinary with great things to see, experience and enjoy! Simply click on the “Buy this Deal as a Gift” link provided on the Purchase Information page, and fill in the details.

You can either have the voucher sent directly to the recipient by entering their name, email address and a special message, or you can print off the voucher and give it to them yourself. Just select the option you prefer at the time of purchase.
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I brought an OurDeal voucher – how do I redeem it?
Instructions on how to redeem your voucher will be included towards the base of the voucher. If you require a copy of your voucher this will have been emailed to you at the time of purchase and can also be downloaded once signed into your account – head to the “My Account” tab at the top right then the “My Vouchers” tab. If you have any trouble with this process or locating a voucher please contact our customer service team at support@ourdeal.com.au.
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What happens if I can't get in contact with the business?
If at first you don’t succeed – try again. Sometimes our merchants receive a high demand and don’t always have a chance to answer the phone. Leave a voicemail if possible or send an email. Sometimes it may take a couple of days to get a reply, so just sit tight! If you suspect that there may be a serious issue, let us know and we will look into it right away.
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What happens if the business refuses to honour my Voucher?
OurDeal will contact the business for further information. You may have spoken to a staff member who was not yet aware of the OurDeal promotion. In this case we will either have the merchant re-brief all of their staff and they will contact you to proceed with your redemption, or request for you to try again. You may be in breach of certain Deal Terms that have rendered you voucher void (eg. your voucher may have expired or you may have cancelled an appointment without providing the required notice, as stated in the Deal Terms). If the Deal Terms are breached, your voucher is invalid and cannot be redeemed or refunded.

Our Website, our Services and all Deals that we advertise are directed solely to persons who are resident in Australia. If you are not an Australian resident or you access our Website from outside of Australia, then we make no representation at all that you can purchase any goods/services advertised in any Deal and you use this Website entirely at your own risk.
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How do I use my discount code?

If you received a discount code in a recent promotion, please refer back to the email and click the link on the email. Your credit will be automatically added as a discount code in your account. To view this you must first sign into your account using the email address your discount was received. If you don't know your password, simply click 'Forgot My Password' and your login details will be sent to your email inbox. Once signed into your account, the discount code will be displayed on the right side of your account page.

To use your discount code, please ensure the deal is eligible and click 'Use Code' when you checkout. The deal terms will state if discounts can be applied so please read the deal terms carefully. Please note that promotions carry expiry date and you should check the email to ensure the promotion is valid. Discount codes are only valid for eligible deals in a single purchase. No partial redemption or refunds. Cannot be exchanged for cash. Discount codes cannot be applied using the OurDeal mobile app.
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Why won’t my Discount Code work?
For eligible deals you will see all Discount Codes linked to your account listed to the top right of the screen after you click the green 'Buy' button on the deal page.

If you are unable to view your discount codes when checking out, this may be because the deal you are interested in purchasing does not allow them. This will be noted in the Deal Terms on the advertisement.

Terms of Discount Codes:

- OurDeal Discount Codes are only available for eligible Deals.
- Only one Discount Code may be redeemed per transaction
- Discount codes are not valid for purchases made on the OurDeal iPhone App version 1.0.3 and below. Make sure you update your App to the latest version.

Your Discount Codes are unique to your Account and will not work unless you are signed in.

Once you have signed in, simply follow these instructions to apply your Discount:

1. Click "Buy" next to the eligible Deal of your choice
2. Click "Use Code" (located under the "Available Discount Codes" heading to the right of the page)
3. Watch as your Purchase Total decreases before your eyes!
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Where’s my Referral Credit?
In order for a "Refer A Friend" Discount Code to be generated correctly, the referred person must click on the link sent to their email and make a purchase within the page opened by this link.

If the link is broken at any point by closing the browser, opening the Deal in a new window or tab then the vouchers will not generate correctly.

Terms of Discount Codes:

- OurDeal Discount Codes are only available for eligible Deals.
- Only one Discount Code may be redeemed per transaction
- Discount codes are not valid for purchases made on the OurDeal iPhone App version 1.0.3 and below. Make sure you update your App to the latest version.

Your Discount Codes are unique to your Account and will not work unless you are signed in.

Once you have signed in, simply follow these instructions to apply your Discount:

1. Click "Buy" next to the eligible Deal of your choice
2. Click "Use Code" (located under the "Available Discount Codes" heading to the right of the page)
3. Watch as your Purchase Total decreases before your eyes!
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How do I use my Referral Credit to make a purchase?
Before attempting to use your Discount Code towards a Deal, ensure you are familiar with the Terms of Use:

- OurDeal Discount Codes are only available for eligible Deals.
- Only one Discount Code may be redeemed per transaction
- Discount codes are not valid for purchases made on the OurDeal iPhone App version 1.0.3 and below. Make sure you update your App to the latest version.
Your Discount Codes are unique to your Account and will not work unless you are signed in.

Once you have signed in, simply follow these instructions to apply your Discount:

1. Click "Buy" next to the eligible Deal of your choice
2. Click "Use Code" (located under the "Available Discount Codes" heading to the right of the page)
3. Watch as your Purchase Total decreases before your eyes!
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How do I refer friends, and score a $10 OurDeal Credit?
Because all good deeds should be rewarded, we allow our members to refer a Friend and receive $10. Once signed into your account head over to www.ourdeal.com.au/referafriend and add your friends email addresses. We'll send them an email explaining how OurDeal works and offering them the opportunity to take advantage of incredible Deals.

In order for a "Refer A Friend" Discount Code to be generated correctly, the referred person must click on the link sent to their email and make a purchase within the page opened by this link.

If the link is broken at any point by closing the browser, opening the Deal in a new window or tab then the vouchers will not generate correctly.

$10 credit is only available on Deals priced $49 and above in a single purchase. To use your credit, please ensure the Deal is above $49 and click 'Use Discount Code' when you checkout. The Deal Terms will state if an OurDeal credit can be applied so please read the Deal Terms carefully.

Only one OurDeal credit can be used per transaction. Cannot be exchanged for cash.
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How do I change my Daily Alert subscription city?
You can manage your Daily Alert preferences by logging into you OurDeal Account.

- Simply Sign In
- Click on “My Account” (located at the top right of the webpage)
- Select the “My Emails” tab.

You can update your OurDeal City, select the emails you'd like to receive and add/remove locations as you see fit.
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What if I am subscribed to Daily Alerts but I am not receiving them?
Your Daily Alerts may have simply been hijacked by an overzealous Spam filter. Please ensure you add OurDeal to your safe list to prevent this from occurring.
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What is the Travel Guarantee?
Booking your next holiday should be stress free and to help with this we offer the OurDeal Travel Booking Guarantee.

OurDeal will refund the full Deal price and cancel the voucher, if within 2 weeks after the date you made your purchase you try and book your preferred dates but they are not available.

Refunds under our Travel Escape booking guarantee are subject to your preferred dates being in the valid bookings period stated in the Deal Terms, and you being able to provide us with reasonable evidence (e.g.: emails) that you tried to book your preferred dates within the two week period. You must contact us and supply this evidence within the 2 week period.

Refunds under our guarantee will not be given if you do not try and book your preferred dates within the 2 week period.

To claim the Travel Booking Guarantee, simply email support@ourdeal.com.au with your supporting evidence.
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Can I upgrade my room?
Travel Deals may allow for upgrades at an additional cost. This information will be outlined in the Deal Terms and Highlights. If no upgrade details are listed, you can always contact the merchant directly to discuss your upgrade options. Please refer to the Deal Page for the relevant contact details.

If the contact details are not listed please email the Customer Support team at support@ourdeal.com.au. The will be able to point you in the right direction.
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Are airfares included with all Travel Deals?
No. If a Travel Escape Deal includes airfares it will be noted in the Deal Terms and Highlights.
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How do I make special requests related to my OurDeal Escape Travel Deal?
If you have any special requests regarding your OurDeal Travel Escape, you will need to contact the merchant directly to discuss this. Please refer to the Deal Page for the relevant contact details.
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I need to cancel my Travel Deal Escape – what now?
Always be sure to check the Deal Terms and Highlights prior to finalising your purchase, as Vouchers are generally not refundable due to changes in personal circumstances or for change of mind. If the specific Deal Terms do allow for cancellations, contact the merchant immediately to cancel your reservation, and bear in mind you may be charged a cancellation fee.
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What do I do if I entered the wrong Delivery Details?
In order to ensure speedy dispatch of your goods, it is usually the case that no amendments can be made to the order or delivery details once your purchase is finalised. However if and when we can help we are always happy to!

Shoot an email to our Customer Support team at support@ourdeal.com.au. If your product has not been dispatched, they may be able update your details and the product will be shipped to your amended delivery address. If the product has already been dispatched, you will be required to pay a redelivery fee, as stated in the Deal Terms.
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Is there a shipping fee?
While many of our Product Deals include shipping in the Voucher price, as a rule you should always read the Deal terms prior to purchasing as any additional shipping fees will be outlined there. If you have any questions regarding shipping fees, please contact us at support@ourdeal.com.au.
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Is my product covered by a warranty?
As not all products come with a manufacturer’s warranty, please ensure you read all the information provided on the Deal Page as any warranty details will likely be mentioned here. If you have any further questions concerning warranties or consumer guarantees, it is best to contact the supplier directly. Please refer to the Deal Page for the relevant contact details.

If the contact details are not listed please email the Customer Support team at support@ourdeal.com.au. The will be able to point you in the right direction.
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I bought a product through OurDeal – how do I get my stuff?
Most product Deals will be delivered to the address you provide during payment.

For timely delivery, please ensure that your mailing address and contact details are entered correctly before completing your order.

Some Deals may require redemption via the Suppliers website. If this is the case, it will be noted in the terms of the Deal. To redeem, simply follow the instructions on your OurDeal voucher.

If you run into any trouble with the Redemption process, check the supplier’s website for their Contact Us page. It is likely they will be able to walk you through it. If you require any further assistance, drop us a line at support@ourdeal.com.au.
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What is the Product Delivery Guarantee?
We know that the postal system does not always work as expected, and we also know how disappointing it can be not to receive your order. With this in mind, we offer a Product Delivery Guarantee.

OurDeal will refund the full Deal price and cancel your voucher if you have not received your product within four weeks of your order. Refunds will not be made if we have proof of delivery within four weeks of your order, or if the delivery delay was the result of incorrect information or lack of information provided by you.

If your delivery is missing in action let our customer service team know via support@ourdeal.com.au.
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What are my Delivery options? Can I track my Delivery?
The approximate Delivery Timeframe will always be listed in the Deal Terms, so be sure to read this information prior to completing your purchase.

You can also refer back to this information at any time by viewing your Voucher.

If tracking is available a courtesy email will be sent to you upon dispatch of your item. Please allow up to 48 hours for the tracking codes to be available on the courier's tracking system.

Please note: Unfortunately, due to unforeseen circumstances out of our control, parcels may sometimes be delayed through the Australian postal system.

As per the OurDeal Product Delivery Guarantee, we will refund the full Deal price and cancel your order if you have not received your product within four (4) weeks of your order. Refunds will not be made if we have proof of delivery within four (4) weeks of your order, or if the delivery delay was the result of incorrect information or lack of information provided by you.

If your order does not arrive as planned, or if you require any further assistance, be sure to drop us a line at support@ourdeal.com.au.
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I have ordered a product, but is has not arrived yet – where is it?
The approximate Delivery Timeframe will always be listed in the Deal Terms, so be sure to read this information prior to completing your purchase.

You can also refer back to this information at any time by viewing your Voucher.

Please note: Unfortunately, due to unforeseen circumstances out of our control, parcels may sometimes be delayed through the Australian postal system.

As per the OurDeal Product Delivery Guarantee, we will refund the full Deal price and cancel your order if you have not received your product within four (4) weeks of your order. Refunds will not be made if we have proof of delivery within four (4) weeks of your order, or if the delivery delay was the result of incorrect information or lack of information provided by you.

If your order does not arrive as planned, or if you require any further assistance, be sure to drop us a line at support@ourdeal.com.au.
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I bought more than one product, but have only received one – Where is the rest of my order?
In some cases multiple orders may be shipped separately, in order to keep freight costs down allowing us to bring you great value deals at low prices. Should this occur please allow a couple of days for the additional orders to arrive.
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What happens if I am not home when my delivery arrives?
Please ensure prior to purchasing that you take note of the advertised delivery timeframe and any delivery related Deal Terms.

In most cases if there is no one present at the delivery address to accept the product when it is delivered, a card will be left to pick up the parcel from the nearest Post Office or depot (depending on the method used for delivery).

Keep in mind most items will incur a redelivery fee – you will find this noted in the Deal Terms. Should you find an order has been returned to the supplier please contact Customer Support via support@ourdeal.com.au to organise redelivery.
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